Terms & Conditions and Official Website Policies

Levo Sweet & Bakery 
**Levo**

Please read these Terms & Conditions and website policies carefully before using the Levo website or placing any order.
 By accessing the website or submitting an order, you acknowledge your acceptance of these terms without prejudice to any rights granted to you under the laws and regulations applicable in the State of Kuwait.

1. Definitions and Scope

“Levo”, “we”, or “us” refers to Levo Bakery & Pastry. “Customer” or “you” refers to any person using the website or placing an order. These terms apply to all orders, visits, and transactions conducted through the official website or any electronic channel operated by Levo.

Customers must provide accurate and updated information when placing an order. Levo is not responsible for delays or failure in delivery resulting from incorrect or incomplete information.

2. Products, Prices, and Orders

Levo displays products, prices, and ingredients with reasonable accuracy. Products, prices, offers, and delivery fees may be updated prior to order completion. Levo may decline an order or suggest alternatives if a product is unavailable, if there is an obvious pricing or description error, or if operational constraints prevent fulfillment.

3. Payment and Delivery

Payments are processed through the available payment methods or any method approved by Levo. Payment data may be processed by licensed payment service providers. Delivery times vary depending on the customer’s area, order size, product availability, weather conditions, traffic, or other operational circumstances.

4. Return, Replacement, and Refund Policy

Levo complies with the Kuwaiti Consumer Protection Law and regulations issued by the Ministry of Commerce & Industry. Due to the nature of Levo’s products (food items, pastries, and custom-made orders), some items may not be eligible for return or replacement unless:

• The product does not match the order

• The product has a clear defect

• The product is spoiled or unfit for consumption upon delivery Customers must inspect their orders upon receipt and contact customer service immediately if an issue arises.

Refunds, when approved, are processed through the original payment method or any suitable alternative, in accordance with payment provider procedures.

5. Complaints and Customer Service

Phone: 1805060
 Email: [email protected]
 Complaints are reviewed within a reasonable timeframe. Customers retain the right to escalate matters to the competent authorities in Kuwait, including Consumer Protection channels.

6. Privacy and Data Protection

Levo respects customer privacy and handles personal data in accordance with Kuwaiti laws. Data is collected for order processing, communication, payment handling, complaint management, service improvement, and lawful compliance.

7. Intellectual Property

All trademarks, logos, images, designs, texts, and content on the website are owned or licensed by Levo. Unauthorized commercial use is prohibited.

8. Limitation of Liability

Levo is not liable for damages resulting from misuse of the website, incorrect customer information, or circumstances beyond reasonable control, within the limits permitted by Kuwaiti law.

9. Governing Law

These terms are governed by the laws and regulations of the State of Kuwait.
Updates may occur periodically, and the published version on the website is the official version.